Legal

Terms & Conditions for Online Offers to Purchase Chillbean

Please carefully read these terms and conditions ("Terms") before submitting your pre-order for a Chillbean (the "Product"). Your submission of a pre-order or confirmation of a shipping address signifies your acceptance and understanding of these Terms.

As detailed within these Terms:

Disputes arising from these Terms will be resolved through BINDING ARBITRATION. YOU WAIVE YOUR RIGHT TO LITIGATE any claims under this contract in a court of law (except for matters within small claims court). A NEUTRAL ARBITRATOR will decide the outcome, not a judge or jury. Your claims cannot be part of a class action lawsuit. Please review the Arbitration Agreement in Section 18 for specifics regarding your commitment to arbitrate disputes arising from these Terms. (Refer to Section 18) Upon submission of your pre-order, you are offering to purchase a Product from us. We reserve the right to reject your offer and refund all payments made by you. (Refer to Section 1) Product specifications may change from those presently published on our website. (Refer to Section 4) Shipping of the Products might experience significant delays. (Refer to Section 5) Any warranties provided for our Products will be made available before accepting your offer to purchase the Product. You will have the opportunity to retract your offer and receive a full refund of all amounts paid if the warranty terms are unsatisfactory. (Refer to Section 11) Usage of the Product necessitates an active Internet connection and an account on the Glowforge Service. The utilization of Chillbean+ is subject to the Chillbean+ Terms of Service. (Refer to Section 9). Chillbean AUS's liability is limited. (Refer to Sections 1 and 12) Pre-Order and Acceptance. Each pre-order submitted for a Product constitutes an offer to purchase that Product. Pre-orders are considered complete upon the provision of your shipping address to us. Completed pre-orders are subject to acceptance by Chillbean AUS and may be declined at any time and for any reason at Chillbean AUS's discretion. If your offer is rejected, Chillbean AUS will, as the sole and exclusive remedy and liability, refund the amount paid by you as described in Section 4. Chillbean AUS will communicate via email to the provided address once Products are shipping to indicate acceptance or rejection of your pre-order. For queries, concerns, or disputes regarding Chillbean AUS's pre-order acceptance policy, or if you believe your pre-order was mistakenly rejected, please contact Gene at contact@chillbean.com. Failure to provide shipping information within 30 days of Chillbean AUS's request may result in Chillbean AUS, at its sole discretion, providing a full refund of the amount paid or continued attempts to contact you. Chillbean AUS will make reasonable efforts to contact you to process a refund after that 30-day period. However, if Chillbean AUS does not receive a response within 90 days of the initial request for shipping address or is unable to process a refund (e.g., due to a cancelled credit card or closed PayPal account), Chillbean AUS will handle the amount paid as unclaimed property in accordance with applicable law. Eligibility. You must be at least 18 years old to offer to purchase a Product. By agreeing to these Terms, you assert that you are at least 18 years old. If purchasing a Product on behalf of an entity, organization, or company, you confirm that you have the authority to bind that organization to these Terms and agree to be bound by these Terms on behalf of that entity. Payment. To qualify for Chillbean AUS's acceptance, you must pay the specified Product amount on the ChillbeanUSA.com website using credit card via PayPal, Stripe, or any designated payment method. Payment does not guarantee pre-order acceptance. Specifications; Refunds. We aim for your complete satisfaction with the Product, but please note that Product specifications might change before shipping. A refund, if requested before accepting your pre-order, will be promptly processed, reimbursing the full amount paid. Once your shipping address is provided and we accept your offer, the previous refund policy no longer applies. Instead, Chillbean AUS's refund policy and limited warranties will take effect. The Chillbean AUS refund policy will be published on the chillbean.com.au website at the commencement of shipping ("Refund Policy"). For additional details on Chillbean AUS's limited warranties, please refer to Section 11 of these Terms. Shipping and Delay. Any provided shipping date is an estimation only. The actual shipping date for an accepted pre-order depends on various factors, including manufacturing schedules, dates of pre-order, completion of pre-order, and acceptance. Commencement of shipping is subject to change without prior notice. Shipping charges for each country are listed on our website. You are responsible for all shipping charges to the address provided, including tariffs, import duties, customs, taxes, and other applicable charges in your jurisdiction. If shipping costs to the provided address exceed the costs paid when offering to purchase a Product, Chillbean AUS may, at its discretion, require additional shipping fees or refund the full amount paid. Transfer of Risk and Title. The risk of loss of the Product passes to you upon Chillbean AUS's delivery